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Ordering Guide FAQs

Shipping Address - PO Box

Unfortunately, we cannot ship bulk-brochure orders to PO boxes.  The packages are too large for postal facilities to accept them.

Shipping Orders

Shipping orders can take 10-14 days to be shipped to your location.  If you would like your order expedited, please contact  Please include your order number and a phone number to reach you.

Picking-Up Orders

Orders can be picked-up on-site at our offices at: 901 7th Street, NW, Washington, DC 20001.  There is no shipping charge for orders picked up on-site.  It will take a minimum of 48-hours to prepare the order.  If you would like to check to see if your order is ready, before arriving at our offices, please contact  Please provide your order number and a phone number to reach you.

Complimentary Guides

Every customer receives 25 guides free of charge! When completing your order, please enter the promo code COMP25. The cost for the first 25 guides will be subtracted from your total order. Purchasers can use the promo code once every 60 days after a confirmed purchase and payment.

Upcoming Market Guides

If you would like to order official visitors guides for any upcoming seasons, including fall/winter 2017 and spring/summer 2018, please contact Destination DC’s visitor services team at The guides provide a comprehensive look at DC for the season, including its neighborhoods, attractions and seasonal events.

Bulk Order Policy

Destination DC provides discounts to specific institutions and organizations.  Please review our Bulk Order Policy.  If you are affiliated with any of the organizations on our Bulk Order policy, before ordering your brochures, please contact to get a discount code for that organization or promotion.

Individual Guide Requests

If you wish to order just one visitors guide and a visitors map, please visit our visitors guide request page.

Additonal Questions

If you have any additional questions, please contact